PBL InterferonSource - Customer Bill Of Rights

Customer Bill Of Rights

As part of our ongoing commitment to outstanding customer service, we outline below what you can expect from all the employees of PBL.

100% guaranteed satisfaction. We will exchange any item or credit your purchase without hassle or fuss
Polite and courteous service from our customer and technical representatives
Our top priority at the time you contact us
The latest technical information and support
Immediate notification of backorders, product defects and/or updates
Ability to voice a compliment or a complaint concerning our product quality and service performance
Quality products and services

Warranty

Information and specifications for PBL products may be found on the data sheets provided with each product and at www.interferonsource.com. The information presented is abbreviated and believed to be true. All products are warranted to meet published specifications when used under normal laboratory conditions. If PBL determines that a product does not meet specifications, PBL will, at its option, replace the product or issue a credit.

PBL shall not be held liable for any direct, indirect, incidental, or consequential damages, including, without limitation, loss of profit, loss of business, or other loss which may be based directly of indirectly upon sales, use, or inadequacy of the product for any purpose or by any defect or deficiency therein, even if PBL knew or should have known of the possibility of such loss.

By purchasing products from PBL, buyers aggrees that PBL will not be liable for damages of any sort resulting from the sale of a product. Liability shall be limited to the amount paid to PBL by the buyer for the product. No action, regardless of form, arising out of any transaction under a sale may be brought by either party more than one year after the injured party has knowledge of the occurrence which gave rise to the cause of action.